Friday, May 28, 2010

What is priority 911?

Here's an interesting article that talks about reducing 911 response times in Detroit.
http://detroit.blogs.time.com/2010/04/19/in-detroit-improved-911-response-times/  where "non priority" 911 calls take on almost an hour to be responded too. Comparable stats in other cities is remarkable. Houston averages 5.5 minutes and San Francisco averages around 7-8 minutes. Besides the obvious time difference, what does this mean for a psychological aspect about "emergency" response. Do people not even bother calling in the event of an emergency because they have no faith in the system? What does this mean for the citizens of an urban district when there is little or no confidence in the functioning of the most basic, and essential services? How does this effect people's decisions in critical moments?

This is an excerpt from a Wall St. Journal article about one woman's experience:

"On July 17, 2005, Ms. Barham returned home around 1:30 in the morning to find her front door busted open and what she thought was a robbery in proress. She rushed back to her car to call 911 and waited there for police.
They arrived at 4:41 a.m., according to their report"

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